Shipping policy
DELIVERY
Items will be delivered by Royal Mail to the address provided by you on your order form.
Delivery costs. Postage fees are not included on the initial order page but will be displayed and added to your order before you make payment and confirm your order.
Delivery time. We will let you know the estimated delivery time for your item during the order process.
If you are not at home when the item is delivered. If no one is available to take delivery and the item cannot be posted through your letterbox, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the item from a local depot.
Faulty items. ApparelXchange will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please contact us at: izzie@apparelxchange.co.uk as soon as possible.
Delayed deliveries. If delivery of your item is delayed, email us at sonja@aparelxchange.co.uk and we will contact Royal Mail to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.
Delays outside of our control. If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.
When we may refuse to make a delivery. We may refuse to deliver an item to you if:
You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; or
You do not, within a reasonable time, allow us to deliver an item to you.
In any of those circumstances, we will refund any money you have paid in advance for items we have not delivered to you but we may deduct reasonable compensation for the net costs we will incur as a result of your actions.
Items will be delivered by Royal Mail to the address provided by you on your order form.
Delivery costs. Postage fees are not included on the initial order page but will be displayed and added to your order before you make payment and confirm your order.
Delivery time. We will let you know the estimated delivery time for your item during the order process.
If you are not at home when the item is delivered. If no one is available to take delivery and the item cannot be posted through your letterbox, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the item from a local depot.
Faulty items. ApparelXchange will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please contact us at: izzie@apparelxchange.co.uk as soon as possible.
Delayed deliveries. If delivery of your item is delayed, email us at sonja@aparelxchange.co.uk and we will contact Royal Mail to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.
Delays outside of our control. If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.
When we may refuse to make a delivery. We may refuse to deliver an item to you if:
You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; or
You do not, within a reasonable time, allow us to deliver an item to you.
In any of those circumstances, we will refund any money you have paid in advance for items we have not delivered to you but we may deduct reasonable compensation for the net costs we will incur as a result of your actions.